Things the water system should consider in a
ownership of service lines (as according to your city
ordinances) i.e.: city owns the main lines and customer
is responsible for service line from corp stop to
*Ask residents to monitor
water temperature: Sample verbiage: city will
monitor water temperature at speciﬁc locations in the system.
When the temperature reaches 38 degrees, the city will notify
the public to monitor their water temperatures coming into the
homes and businesses. Monitor temperature from the faucet that
is closest to the water line entry to the home/businesses.
*Require residents to run a pencil-sized width
stream of water from a faucet: Sample verbiage:
when the water reaches 38 degrees, the city recommends to run
the water at a pencil-sized stream (1/4 gallon/minute).
*Require when residents should start running
their tap AND when they should stop. Residents
should have a clear idea of when to start running their tap
and when to stop. Sample verbiage: This will not be a short
term situation as it will take multiple days, possibly weeks,
before the frost levels decrease and the risk of freezing has
*Inform residents of the cost of running their
tap: Sample verbiage: all water going through
the meter will be billed. Water will run at approximately
575-700 gallons/day of usage x 30 days = ___________ gallons
divided by 1,000 and multiplied by cost per thousand gallons
(1) = ____________ per month (then divide by 30 days to get a
per day price). Sewer will be charged on the same formula.
Remind residents that thawing a frozen service line varies by
contractor and usually the minimum fee is at least $400. The
city does not thaw out frozen service lines and having a
contractor perform that service will get expensive.
-OR- *City may decide to reimburse for running
water expenses or average-out the water bills during months of
running the water. Sample verbiage: all utility
bills will be adjusted baed on average usage.
for frozen sewer